The Dominican Republic has a legal framework that regulates and offers protection to the rights of the consumer or user, establishing that it is the main function of the State to effectively and efficiently protect and guarantee the enjoyment of constitutional prerogatives, with the help of administrative measures and adequate legal provisions.
- The governing body that oversees these rights is the National Institute for the Protection of Consumer Rights (Pro Consumidor).
- Its main purpose is to establish a system for the defense of consumer and user rights that guarantees fairness and legal certainty in relations between suppliers, consumers of goods and users of services, whether public or private, national or foreign.
- The provisions of our legal framework are of a public order nature, with a view to preserving the general interest of society, and therefore, they cannot be repealed by private conventions.
- Pro Consumidor has the power to investigate and impose sanctions on establishments and merchants that violate the aforementioned fundamental principles.
